Job description

Location:
Mumbai
Department:
Guernsey
Division:
IBP Digital and Technology
Employment Type:
Full time
Salary:
Competitive

Application Support/ Dev Ops Engineers (13055)

Investec – Where Out of the Ordinary Happens

At Investec, we do things differently. We're a leading international bank and wealth manager built on a culture of curiosity, entrepreneurial spirit and human connection. Ideas are heard, ambition is celebrated, and impact is encouraged. As part of a team that challenges convention and strives for outperformance, you'll help shape bold solutions for clients who expect something more than the ordinary.

About the team:

The Technical Application Support Engineer will be responsible to support and evolve its core banking applications, integration platforms, and management information systems within Microsoft Azure and on-premise environments.

You will be part of the Channel Islands IT team and the wider Investec technology community, working closely with Business Change, development teams, and Group IT. The role combines application support, Azure environment administration, CI/CD pipeline management, and operational troubleshooting, with a strong focus on enabling reliable change delivery and system stability.

The primary objective of the role is to support, automate, and continuously improve the Bank's application platforms and infrastructure by applying DevOps principles across development, test, production, and disaster recovery environments.

Key responsibilities:

The focus is to provide support, maintenance and assist in enabling change within the Banks core banking applications by:

· Provide end-to-end operational support for banking and enabling applications, including underlying infrastructure and platform services, across Development, Test, Production, and DR environments.

· Administer and support Microsoft Azure environments, including resource monitoring, access control, logging, and environment configuration.

· Build, maintain, and support CI/CD pipelines using Azure DevOps Pipelines, enabling automated deployments, controlled releases, and rollback strategies.

· Perform release and deployment management, including promotion of application changes and third-party products across environments, ensuring stability and performance.

· Proactively monitor application and infrastructure health using Azure Log Analytics and APM tools, responding to alerts and performance degradation.

· Carry out incident, problem, and event management, including hands-on troubleshooting, root cause analysis, and permanent fix implementation.

· Diagnose and resolve complex application, infrastructure, and integration issues, engaging with internal teams and external vendors where required.

· Perform routine system maintenance, patching, and upgrades for applications and platform components.

· Ensure data integrity and availability across supported applications and reporting platforms.

· Maintain and continuously improve operational documentation, runbooks, deployment procedures, and support processes.

· Participate in projects and change initiatives, contributing to the design and implementation of scalable, resilient, and secure technical solutions.

· Promote DevOps best practices, automation, and continuous improvement across application support and delivery processes. Ensure adherence to Investec Group standards, security policies, and regulatory requirements.

Core Skills and Knowledge:

Strong experience supporting and administering: Windows Server 2016 and later IIS-hosted applications.
Experience of 8-10 yrs in Application Support / devops Engnineer.
Experience with Microsoft Azure including: Azure Devops (Boards, Repos, Pipelines), Azure Log Analytics and monitoring, environment administration and operational support.
Hands on experience with CI/CD pipelines, release automation and deployment troubleshooting.
Knowledge of Management Information and data platforms including: Microsoft SSIS, SSAS, SSRS and Power BI.
Strong troubleshooting skills across application, infrastructure, and integration layers.
Experience working in financial services or regulated environments.
Knowledge of of ITIL service management practices.
Experience with Application Performance Monitoring (APM) tools, such as manage Engine Application Performance Monitoring(APM) tools, such as manage Engine Applications Manager, Logic Monitor and Pager Duty.
Exposure to: Microsoft BizTalk, Microsoft sharepoint, Microsoft Dynamics, Power BI
Ability to manage mutiptle priorities and operate effectively in a production-focused, change-driven environment.
A proactive mindset with a passion for automation, reliability, and continuous improvement.

What's in it for me?

At Investec, you'll be empowered to bring your authentic self, contribute new ideas, and grow alongside colleagues who share your drive for excellence. You will be part of a collaborative and creative culture where we encourage and are committed to sustainability across our global business. You will share in our purpose of creating enduring worth and together, we'll achieve things tomorrow that hardly seem possible today

As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote. We believe that being together enables us to live our values and support our clients and communities in an extraordinary way.

Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work.

Embedded in our culture is a sense of belonging and inclusion. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation. We believe that innovation thrives when everyone feels respected, included, and empowered to contribute.

We actively seek out diverse talent and foster an inclusive environment, encouraging applications from people of all backgrounds and experiences. Here, you'll find networks, benefits, and development opportunities designed to support your career journey, wherever it may lead.

If this role excites you but you don't meet every requirement, we'd still love to hear from you. Your unique perspective and experience could be exactly what we are looking for. Get in touch!

At Investec, we're deeply invested in our clients, our colleagues, and our communities. It's more than a mindset; it's how we show up every day.

Be part of something Out of the Ordinary.

Recite Me

We commit to ensure that everyone is fairly assessed during our recruitment process. To assist candidates in completing their application form, Recite Me assistive technology is available on our Careers pages. This can be accessed by clicking on the ‘Accessibility Options' link at the top of the page.

The Recite Me tool includes a screen reader, styling and customisation options, a series of reading aids, a translator and more.

If you have any form of disability or neurodivergent need and require further assistance in completing your application, please contact the Careers team at [email protected] who will be happy to assist.