Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

Description of role and key responsibilities

• Collaborate with the stakeholders to understand software requirements.
• Use interviews, surveys, and workshops to gather necessary information about application needs.
• Analyze user needs and identify efficient and effective software solutions (Internal or External).
• Develop detailed specifications, including Context Diagram, flowcharts and other diagrams.
• Customize off-the-shelf software to meet specific business requirements through vendors.
• Plan and conduct thorough testing of applications to ensure functionality, performance, and security.
• Identify and address any bugs or issues through debugging and troubleshooting.
• Oversee the deployment of applications and software updates.
• Coordinate with IT teams and end-users to ensure a smooth transition.
• Provide or arrange training to end-users on how to effectively use the applications.
• Offer ongoing support to address user concerns, troubleshoot issues, and optimize user experience.
• Maintain comprehensive documentation of applications, including technical specifications, user manuals, and system changes.
• Work closely with other IT professionals, such as software developers, database administrators, and system analysts, to ensure seamless integration and functionality.
• Stay informed about industry trends, best practices, and emerging technologies.
• Recommend and implement improvements to enhance the performance and efficiency of existing applications.
• Ensure applications comply with security policies and standards while implementing measures to safeguard sensitive data and information.
• Evaluate and recommend third-party applications as needed.

Core skills and knowledge

• Strong Vendor management
• Strong Stakeholder management
• Typically requires a Bachelor's degree in Information Technology / Computer Science with experience band of 12 - 14 years.
• Intermediate level on SQL and Server OS (Window/Linux) skills
• Understanding of remote tools and basic networking required
• Previous enterprise/mid-sized software support or delivery experience preferred
• Excellent communication and organizational skills required
• Ability to quickly learn new technologies and programs
• Previous customer service experience preferred; Must have ability to aid internal/external customers in a respectful, helpful manner
• Knowledge of Banking practices is helpful
• Troubleshooting experience preferred
• Understanding of Information Security standards and best practices.

Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.

Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch!

Recite Me

We commit to ensure that everyone is fairly assessed during our recruitment process. To assist candidates in completing their application form, Recite Me assistive technology is available on our Careers pages. This can be accessed by clicking on the ‘Accessibility Options' link at the top of the page.

The Recite Me tool includes a screen reader, styling and customisation options, a series of reading aids, a translator and more.

If you have any form of disability or neurodivergent need and require further assistance in completing your application, please contact the Careers team at [email protected] who will be happy to assist.