Job description

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  • Location:
    London - 30 Gresham Street
  • Department:
    ITS
  • Division:
    IBP Digital and Technology
  • Employment Type:
    Full time
  • Salary:
    Competitive

AV VC Specialist (6231)

Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.

Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch!

Description of role and key responsibilities:

Reporting to the Service Lead for Meeting & Collaboration, the Audio Visual / Video Conferencing Specialist Lead is seen as a technical expert in the AV VC field and knowledgeable in the broader Network & Communications space.

This is a highly technical hands on and team lead role, with a focus on delivering and supporting high quality AV VC services. The role requires the ability to design solutions, implement complex changes, and troubleshoot complex operational issues. As well as deliver first class support to colleagues and maintaining strong stakeholder relationships.

Key responsibilities:

The AV VC Specialist Lead primary areas of responsibility is ensuring that service impacting issues are resolved in a timely fashion, requests from the business are actioned according within the service management processes. While also ensuring that there are defined standards in place, the technical lifecycle of products & services is managed and deliver change/transformation against created designs; always ensuring a smooth transition/handover into Operations is completed.

Services you will be responsible for designing, implementing, and supporting include, but are not limited to: Video Conferencing, Microsoft Teams, Webex, IP TV.

  • Perform operational support for Investec businesses inside and outside of core hours as part of a rotating on-call schedule.
  • Manage vendors to resolve AV VC related issues.
  • Event Management and coordination.
  • Identify innovative technologies to improve existing services & infrastructure.
  • Contribute to and assist with the documentation of all AV VC standards.
  • Responsible for the creation of Low-Level Design documents to meet requirements outlined in the High-Level Design.
  • Responsible for ensuring the smooth transition of services to the live environment, ensuring that supporting teams and colleagues are trained.
  • Assist with the creation and upkeep of a Delivery Roadmap for meeting & collaboration services
  • Ensuring skillsets are relevant and up to date in order to deliver change and provide a high level of support.
  • Providing escalation support to colleagues with complex troubleshooting of issues as required.
  • Cost management and vendor sourcing of equipment

Core skills and knowledge:

  • Excellent hands-on experience of AV, VC, and audio installations within a global enterprise scale organization (5000-50,000 users), supporting, designing, and delivering a broad-spectrum of solutions.
  • You will have considerable first-hand experience of supporting, design engineering and building sustainable solutions that scale.
  • Present suitable solutions to meet the business requirements in accordance with Investec Standards and obtain quotations and manage technology suppliers and partners
  • You will be familiar with a variety of testing tools, voice & networking technologies, and techniques to accurately troubleshoot and resolve complex technical problems associated with the service, application and network hardware and software.
  • Deliver change to the infrastructure and network environment with minimal downtime whilst following a strict change control process.
  • Tracking incidents / requests / change using ITSM systems and making sure tickets are kept up to date and clients are updated on a regular basis through to completion and closure.

Technical Skills and Experience

You will have strong knowledge and experience of supporting, deploying, configuring, and troubleshooting in several areas, including but not limited to:

  • Video Confrencing Event co-ordination / management
  • Cisco Webex / Room Kit /  Control Hub
  • Crestron Hardware
  • Exterity IP TV
  • Microsoft Teams / Rooms
  • Windows OS
  • Zoom, BlueJeans, LoopUp
  • Broadcast Camera Production integration and Webcasting

Desirables:

Azure Fundamentals

Logitech, Polycom

Networking basics

Technical Certification

It would be desirable and advantageous to have some of the below certifications or to be able to demonstrable working experience in several of the following:

ITILv3 foundation or higher.

MS-700 Teams Admin


 
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Location
London - 30 Gresham Street
30 Gresham Street, London, England, GB, EC2V 7QN
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Meet the recruiter

David Nice

+44 20 7597 4582

LinkedIn

We commit to ensure that everyone is fairly assessed during our recruitment process.

Let us know if you need any reasonable adjustments to complete your application.

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Benefits

Pension
Private Medical Cover
Virtual GP
Gym Discounts
Psychologist Service
Annual Leave
Life Assurance
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