Job description

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  • Location:
    London - 30 Gresham Street
  • Department:
    Corporate Services and Workspace
  • Division:
    IBP Business Enablement
  • Employment Type:
    Full time
  • Salary:
    Competitive

Client Services Reception Team Leader (6643)

Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.

Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch!

Description of role and key responsibilities:        

  • Management Responsibilities:
  • Team Leader
  • Administration duties
  • Staff rotas
  • Monthly reporting & Stats
  • Managing a team of 9+ people
  • Oversee the day to day running of 2 Receptions and booking Hub
  • Training/coaching
  • Administration of applications, i.e.: Manhattan
  • Meeting attendance

Reception:

  • Meet and greet visitors, sign them in an out and offer tea/coffee or water to clients while they are waiting or in the meeting rooms
  • Ensure external client areas are always tidy: i.e., cushions, newspapers, meeting rooms etc
  • Liaise with different departments: i.e., security, messengers, catering, audio visual, PA's, cleaners, tenants, and other Investec offices
  • Booking meeting requirements: i.e., AV equipment, beverages, flipchart, screen, catering etc
  • Book and re-organise meetings using Manhattan system
  • Provide cover on all areas
  • Help with occasional overflow office work
  • Taking messages for different departments
  • Helping with events i.e., registration desk, cloakroom and lift duties
  • Booking couriers, taxis via online booking system and check invoices
  • Signing incoming post (on occasion) and storage for bags
  • Monitor refreshment stock level and ensure timely restocking
  • Any changes or reasonable additional tasks to the above

Core skills and knowledge:         

  • Customer Focus: Ability to understand the needs of the client and provide customer service and superior client service.
  • Relationship Management and communication: Ability to create and maintain strong relationships and channels of communication with key interfaces and the business.
  • IT Knowledge: Knowledge of MS Office, Hospitality Suites, ability to deal with A/V equipment, Service Now Helpdesk
  • Administrative Skills: Ability to multitask, prioritise workload and provide administrative services with an attention to detail.
  • Coaching and Supervision: Ability to coach and supervise junior members of the team, train them to use systems and react to events on the field.
  • Delegating Tasks: Ability to identify tasks that can be delegated to the team.

Attributes for the role:

  • Professional always with a high standard of attention to detail
  • Must be hands on, prepared to work as part of the team
  • Willingness to do all aspects of the reception role
  • Very open to new ideas
  • Trustworthy
  • A good listener
  • Excellent Communicator
  • Calm under pressure
  • Ability to think outside the box dealing with last minute issues
  • Ability to deal with very high-profile clients and guests
  • Always accountable

Qualifications:

Good Standard of education required

Do you have at least minimum experience as a deputy Manager/Team leader?

Do have maximum years reception experience in a similar working environment?

This could be a role for you to shine a corporate environment

What are you waiting for? Click the apply button


 
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Location
London - 30 Gresham Street
30 Gresham Street, London, England, GB, EC2V 7QN
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Meet the recruiter

Thato Ramokhoase

LinkedIn

We commit to ensure that everyone is fairly assessed during our recruitment process.

Let us know if you need any reasonable adjustments to complete your application.

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Benefits

Pension
Private Medical Cover
Virtual GP
Gym Discounts
Psychologist Service
Annual Leave
Life Assurance
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