Job description

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  • Location:
    London - 30 Gresham Street
  • Department:
    Corporate Services and Real Estate
  • Division:
    IBP Business Enablement
  • Employment Type:
    Full time
  • Salary:
    Competitive

Client Services Receptionist (5408)

Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch!

Description of role and key responsibilities

Specifically:

  • Create a welcoming environment
  • Answering all calls within 5 seconds and in a professional manner
  • Arriving all clients on our system and direct them to correct area
  • Offer refreshments to clients while waiting and/or in the meeting room
  • Advising hosts/bookers of client arrivals
  • Regularly check all meeting rooms are clean and tidy
  • Ensure meeting changeover is done in a timely manner
  • Client waiting area to be kept clean and tidy at all times
  • Log any facilities issues e.g. light out, spillage, breakages etc. via the helpdesk portal (chasing/checking jobs)
  • Book all meeting rooms, accommodate all bookings within reason.
  • Continually monitor mailbox ensuring e-mails are responded to in a timely manner
  • Book events and liaise with all relevant teams to arrange
  • Clear communication of any changes, cancellations, additional requirements
  • Re-organise bookings and ensure clear communication to bookers
  • Checking and co-ordinating with all relevant teams' i.e. AV, catering, post room, security and building management
  • Communicating with all offices as and when required
  • Confirming all bookings on a daily basis
  • Help cover switchboard / helpdesk, ( full training will be given)
  • Taking accurate messages for different departments of Investec Bank plc
  • Booking taxis with accurate vehicle and destination information

Additional Responsibilities:

  • Check invoices
  • Monthly reports
  • Involvement in projects

Core Skills and Knowledge

To act with integrity at all times and embrace the philosophy of treating our clients in a professional friendly supportive manner

Qualifications and Experience:

  • Excellent verbal and written communication skills
  • Good understanding of Manhattan booking system
  • Microsoft office packages including monitoring mail boxes
  • Audio Visual knowledge
  • Reception or Reservations experience

Technical Knowledge:

  • Knowledge of MS office, Manhattan, service now facilities helpdesk

Core Competencies:

  • Customer Focus: Ability to understand the needs of the client both internal and external providing superior client service at all times.
  • Relationship Management and communication: Ability to create and maintain strong relationships and channels of communication with key interfaces and the business.
  • Problem Solving and Decision making: Ability to identify, analyse and engage in problem solving and decision making.
  • IT Knowledge: Knowledge of MS Office,
  • Administrative Skills: Ability to multitask, prioritise workload and provide administrative services with an attention to detail.

Attributes:

  • Attention to detail
  • Flexible – shifts may alter and duties may change
  • Team Player
  • Personable
  • Approachable
  • Willingness to learn
  • Work well and remain clam under pressure
  • Ability to think outside the box
  • Ability to use own incentive
  • Have similar values to Investec cultures and values
  • Good clear communication skills
  • Proactive and can do attitude, ability to work unsupervised
  • Ability to multitask and complete tasks

 

 


 
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Location
London - 30 Gresham Street
30 Gresham Street, London, England, GB, EC2V 7QN
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Meet the recruiter

Thato Ramokhoase

LinkedIn

We commit to ensure that everyone is fairly assessed during our recruitment process.

Let us know if you need any reasonable adjustments to complete your application.

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Benefits

Pension
Private Medical Cover
Virtual GP
Gym Discounts
Psychologist Service
Annual Leave
Life Assurance
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