Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

Description of role and key responsibilities:

Day to day management of late paying customers by telephone and written communication.
 
•  Making and taking calls to and from customers to establish reasons for non-payment.
•  Offering payment solutions to customers in order to restore non-paying customers to good book.
•  Negotiate agreeable repayment terms in accordance with FCA principals of TCF.
•  Quickly identify vulnerable individuals and escalate these cases with our special support team.
•  Quickly identifying cases that require escalation to our Insolvencies team where appropriate knowledge is required.

Core skills and knowledge:
•    A confident communicator with strong verbal and written skills.
•    Confident and resilient.
•    Capable of thinking laterally and proactively.
•    Persuasive, persistent and self-motivated.
•    Hard-working and collaborative to help the team to achieve team targets.
•    Professional with excellent customer care skills.
•    Able to handle each call in the correct manner and the ability to relate to people from a variety of backgrounds. 
•    Able to learn quickly and to work to deadlines.
•    Strong numerical skills.
•    Experience of and or familiar with TCF, Data Protection & Anti Money Laundering regulation.
•    Analytical skills.
•    Client focus.
•    Ability to negotiate the best outcome and make decisions.
•    Ability to build and maintain strong relationships and communicate with key interfaces.

Technical requirements:
Regulatory Knowledge as applicable to role.
Understanding of lease and asset finance.
Knowledge of Consumer Credit Act and other regulatory requirements.
AML /KYC requirements.

Other attributes:
This is a rapidly moving, hectic & multi-tasking environment, where you need to be able to handle high volume calls corresponding with customers in a fast paced and efficient manner. You will need to be solutions driven and have a competitive instinct, resilience in the face of pressure with a “whistle while you work” mentality. 

As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote.

Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work.

Here is a selection of what we offer;

Wellbeing

Wellbeing Subsidy, Corporate Gym Membership, Virtual GP, Peppy Health App (Fertility, Menopause and Early Parenthood), Optional Private Medical & Dental Insurance

Monetary

Non-contributory Pension & Discretionary Bonus

Life & Income Protection

Life Assurance, Critical Illness & Income Protection

Travel

Season Ticket Loan & Electric Vehicle Scheme 

Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.

Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch!

Recite Me

We commit to ensure that everyone is fairly assessed during our recruitment process. To assist candidates in completing their application form, Recite Me assistive technology is available on our Careers pages. This can be accessed by clicking on the ‘Accessibility Options' link at the top of the page.

The Recite Me tool includes a screen reader, styling and customisation options, a series of reading aids, a translator and more.

If you have any form of disability or neurodivergent need and require further assistance in completing your application, please contact the Careers team at [email protected] who will be happy to assist.