What you'll do

• Making & taking calls to and from customers to establish reasons for non payment 
• Offering payment solutions to customers in order to restore non-paying customers to good book 
• Negotiate agreeable repayment terms in accordance with FCA & TCF principals 
• Identify vulnerable individuals and escalate these cases to our Special Support Team  
• Identifying cases that require further escalation where a risk to our assets are present 

About you

• Confident and strong communicator 
• Capable of thinking laterally and proactively 
• Self-motivated and highly collaborative to assist team to achieve set objectives 
• Ability to relate to people from a diverse range of backgrounds 
• Ability to multi-task in a fast paced and hectic environment 
• Strong numerical skills 
• Asset finance knowledge background helpful but not essential  

About Investec 

Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves. 

Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch! 

**We are open to conversations about flexible working so please ask** 

Could your career thrive in this setting? Could you see yourself making an impact? If this is the career opportunity you've been waiting for please apply today or contact us for more information. 

As an Out of the Ordinary bank, we have a family-oriented culture and we genuinely care about our people. We work really hard to create a fun, collaborative and learning environment - so expect lots of team activities, as well as plenty of support for training, mentoring and coaching.