Job description

  • Location:
  • Department:
    Asset Finance & Leasing
  • Division:
    Investec Specialist Bank
  • Employment Type:
    Full time
  • Salary:

Collections Officer (6897)

Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.

Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch!

About the role

This is a rapidly moving, hectic & multi-tasking environment, where you need to be able to handle high volume calls corresponding with customers in a fast paced and efficient manner. You will need to be solutions driven and have a competitive instinct, resilience in the face of pressure with a “whistle while you work” mentality.


  • Making & taking calls to & from customers to establish reasons for non-payment
  • Offering payment solutions to customers in order to restore non-paying customers to good book
  • Negotiate agreeable repayment terms in accordance with FCA principals of TCF
  • Quickly identify vulnerable individuals and escalate these cases with our special carry team
  • Quickly identifying cases that require escalation to our Insolvencies team where appropriate

Core competencies

Leasing and Finance experience preferred but not essential.

Technical knowledge

Do you have regulatory knowledge as applicable to role?

Do you have understanding of lease and lending? 

Do you have Knowledge of Consumer Credit Act and other regulatory requirements?

Do you have AML/KYC experience?

To act with integrity at all times and embrace the philosophy of treating our customers fairly

Negotiation and Decision making

Are you able to negotiate the best outcome and make decisions?

Relationship Management  and Communication

  • Ability to identify build and maintain strong relationships and communicate with key interfaces
  • To act with integrity at all times and embrace the philosophy of treating our customers fairly



Close map
Reading International Business Park, Reading, United Kingdom, RG2 6AA

Meet the recruiter

Boipelo Tabane


We commit to ensure that everyone is fairly assessed during our recruitment process.

Let us know if you need any reasonable adjustments to complete your application.

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Private Medical Cover
Virtual GP
Gym Discounts
Psychologist Service
Annual Leave
Life Assurance