Job description

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  • Location:
    Reading
  • Department:
    Asset Finance & Leasing
  • Division:
    Central Services
  • Employment Type:
    Full time
  • Salary:
    Competitive

Customer Services Officer (12 Month Fixed Term Contract) (4913)

Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch!

Are you a strong communicator and are passionate about customer service? If so, this job is for you!

 

Key Responsibilities:

The efficient management of inbound customer account queries

Good written and verbal communication skills including complaint handling

Good time management skills/ability to multitask

Prioritise accordingly to work within department SLA's

 

Core skills and knowledge

  • Do you act with integrity at all times and embrace the philosophy of treating our customers fairly?
  • Can you demonstrate regulatory Knowledge as applicable to role?

Technical knowledge

  • Do you have understanding of lease and asset finance?
  • Exposure to AML/KYC requirements?
  • Can you demonstrate knowledge of Consumer Credit Act and other regulatory requirements?

 

Skills and how they are applied

  • Analytical skills

 
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Location
Reading
Reading International Business Park, Reading, United Kingdom, RG2 6AA
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Meet the recruiter

Boipelo Tabane

linkedin.com/in/boipelo-t-a01067b8

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Benefits

Pension
Private Medical Cover
Virtual GP
Gym Discounts
Psychologist Service
Annual Leave
Life Assurance