Job description

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  • Location:
    Reading
  • Department:
    Asset Finance & Leasing
  • Division:
    Investec Corporate and Investment Banking
  • Employment Type:
    Full time
  • Salary:
    Competitive

Customer Services Officer (3241)

Customer Services Officer

What you'll do

  • The efficient management of inbound customer account queries
  • Good written and verbal communication skills including complaint handling
  • Good time management skills/ability to multitask
  • Prioritise accordingly to work within department SLA's

About you

Technical knowledge

  • Understanding of lease and asset finance
  • AML/KYC requirements
  • Knowledge of Consumer Credit Act and other regulatory requirements

Skills and how they are applied

  • Analytical skills
  • Client focus

Negotiation and decision making

  • Ability to negotiate the best outcome and make decisions

Relationship management and communication

  • Ability to identify, build and maintain strong relationships and communicate with key interfaces

About Investec 

Investec is a distinctive Specialist Bank serving clients principally in the UK, Australia and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves. 

Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch! 

**We are open to conversations about flexible working so please ask** 

Could your career thrive in this setting? Could you see yourself making an impact? If this is the career opportunity you've been waiting for please apply today or contact us for more information. 

As an Out of the Ordinary bank, we have a family-oriented culture and we genuinely care about our people. We work really hard to create a fun, collaborative and learning environment - so expect lots of team activities, as well as plenty of support for training, mentoring and coaching. 


 
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Location
Reading
Reading International Business Park, Reading, United Kingdom, RG2 6AA
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Meet the recruiter

Hannah Jones

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Benefits

Pension
Private Medical Cover
Virtual GP
Gym Discounts
Psychologist Service
Annual Leave
Life Assurance