Job description

  • Location:
  • Department:
    Asset Finance & Leasing
  • Division:
    Investec Corporate and Investment Banking
  • Employment Type:
    Full time
  • Salary:

Customer Services Officer (4049)

Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch!

Role: Customer Services Officer

Location: Reading

Team: Asset Finance

About the team:  The team takes a combination of inbound telephone calls and emails from brokers and customers across a range of products and business lines. There is on-the-job training to gain relevant knowledge to handle incoming inquiries.  There is a wide spectrum of experience within the team with various backgrounds and work experience and the team relishes the chance to support a new member in their own professional development. 

What will you do?

  • The efficient management of inbound customer account queries
  • Communicate with customers (both written and verbal) including dealing with complaint handling
  • Work towards department SLA's and prioritise your work accordingly 
  • Organise your time to ensure you meet deadlines and ensure you can effectively multitask 

About you!

Technical knowledge

  • Understanding of lease and asset finance
  • AML/KYC requirements
  • Knowledge of Consumer Credit Act and other regulatory requirements
  • Good written and verbal communication skills

We are seeking someone who is:

  • Analytically minded
  • Client-focused and able to build and maintain strong relationships
  • Able to negotiate and reach the best outcome for the client and the business

Close map
Reading International Business Park, Reading, United Kingdom, RG2 6AA

Meet the recruiter

Darryl Kinder

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Private Medical Cover
Virtual GP
Gym Discounts
Psychologist Service
Annual Leave
Life Assurance