Investec – Where Out of the Ordinary Happens

At Investec, we do things differently. We're a leading international bank and wealth manager built on a culture of curiosity, entrepreneurial spirit and human connection. Ideas are heard, ambition is celebrated, and impact is encouraged. As part of a team that challenges convention and strives for outperformance, you'll help shape bold solutions for clients who expect something more than the ordinary.

Description of role and key responsibilities

• Provide desktop technical support of the end user estate.
• Ensure that all emails, calls and walk-ups are logged in the ITSM system for incident/requests/problems.
• Ensure completion of Incident, Request and Task tickets within agreed SLA's.
• Ensure a high level of customer service is delivered to end users and ensuring that Key performance indicators are met.
• Enhance Knowledge Management within the team by documenting tasks, resolution procedures, known errors, system documents, policies/procedures, knowledge base articles and ‘top tips'
• Troubleshooting and resolving front line issues and queries
• Work on ad hoc projects.
• Strong analytical and problem-solving ability.
• Able to work under pressure and keep focus and calm
• Providing support across regional offices

Core skills and knowledge

• Experience supporting Windows in a corporate environment
• Working knowledge of Windows 10/11 in an enterprise environment
• Experience in the use of a helpdesk ticketing / workflow system would be preferable but not essential
• Good working knowledge of Microsoft Office 365 suite
• Experience with Azure AD and Entra ID
• Ability to support of Wi-Fi devices, e.g. iPhone, Android & iPad
• Ability to troubleshoot PC / Laptop hardware and printer issues
• Experience supporting a Multi-User enterprise environment
• Good working knowledge networking DNS, DHCP, IP and VPN
• Excellent team player, highly motivated, ambitious and flexible
• Good written and verbal communication skills

Any other attributes that would be helpful, but not essential for the role.

• Having experience in the financial sector, particularly on a Trade Floor, can be highly advantageous for the Desktop role.
• This background equips candidates with a unique understanding of the fast-paced and high-pressure environment typical of financial institutions.
• It also means they are likely familiar with the specific IT needs and challenges faced by traders and other financial professionals.
• Such experience often involves working with complex financial systems and applications, which can be a significant asset in troubleshooting and resolving technical issues quickly.
• It also suggests that the candidate is adept at prioritising tasks and managing multiple requests simultaneously, ensuring that critical issues are addressed promptly.

What's in it for me?

At Investec, you'll be empowered to bring your authentic self, contribute new ideas, and grow alongside colleagues who share your drive for excellence. You will be part of a collaborative and creative culture where we encourage and are committed to sustainability across our global business. You will share in our purpose of creating enduring worth and together, we'll achieve things tomorrow that hardly seem possible today

As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote. We believe that being together enables us to live our values and support our clients and communities in an extraordinary way.

Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work. You can find a list of our benefits here

Embedded in our culture is a sense of belonging and inclusion. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation. We believe that innovation thrives when everyone feels respected, included, and empowered to contribute.

We actively seek out diverse talent and foster an inclusive environment, encouraging applications from people of all backgrounds and experiences. Here, you'll find networks, benefits, and development opportunities designed to support your career journey, wherever it may lead.

If this role excites you but you don't meet every requirement, we'd still love to hear from you. Your unique perspective and experience could be exactly what we are looking for.  Get in touch!

At Investec, we're deeply invested in our clients, our colleagues, and our communities. It's more than a mindset; it's how we show up every day.

Be part of something Out of the Ordinary.

Recite Me

We commit to ensure that everyone is fairly assessed during our recruitment process. To assist candidates in completing their application form, Recite Me assistive technology is available on our Careers pages. This can be accessed by clicking on the ‘Accessibility Options' link at the top of the page.

The Recite Me tool includes a screen reader, styling and customisation options, a series of reading aids, a translator and more.

If you have any form of disability or neurodivergent need and require further assistance in completing your application, please contact the Careers team at [email protected] who will be happy to assist.