We're one of the UK's leading investment management companies, with responsibility for over £40 billion of client assets. We've worked closely with clients and their trusted advisers for many years and gained a unique understanding of the specific needs of our clients.
Investec Wealth & Investment seeks to deliver exceptional levels of customer service and has been trusted to meet the needs of private investors for almost 200 years. But our eyes are focused on your future.
Right now we're a team of over 1400 dedicated professionals located across 14 sites in the UK. We're looking to strengthen our team and need you to come on board and make a difference.
Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.
Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch!
Description of role and key responsibilities:
This is an exciting new role, working with the Senior Digital Communications Marketing Manager and wider Wealth business to drive digital adoption among private clients (including Investec Online Portal and App), and support ongoing improvements to our marketing automation journeys and digital campaigns.
• Work closely with digital product owners on content and features to be included in IWI digital assets (Investec Online Portal and App) road map. Responsible for planning and delivery of agreed content and comms outputs.• Work closely with Martech Teams to improve and develop lead nurture programmes for key audiences (private clients, IFAs and charities).• Support and report on lead handling analytics, suggesting improvements to the process and ways to increase conversion.• Work with digital teams on key projects – e.g. life stage map, better leveraging of Salesforce capability.• Drive clients to use and sign up for Investec Online, portal and app. • Support client experience projects, improving digital touchpoints from onboarding to loyalty. • Using analytics to optimise new initiatives and report findings and recommendations.
Core skills and knowledge:
Technical skills and experience• Do you have experience working with product teams to ensure client-friendly deliverables that make a difference? • Do you have experience in digital marketing and communications, ideally within a wealth management, investment management or private banking environment? • Do you have experience with Salesforce and best practice lead nurture and client journey processes?• Do you know how to adhere to brand and regulatory guidelines when managing and executing communications? • Experience designing multi-channel/media campaigns, with a solid understanding of email, social media, digital display, PPC, video marketing. • Experience working with both external agencies and internal teams to create and execute effective marketing strategies. • Experience working with analytics tools; ability to interpret and apply actionable insights from performance data.
Behavioural Skill Set
At Investec we give our people freedom to operate in a supportive, fun and collaborative environment. If you can bring fresh ideas and build strong relationships, we'd love to hear from you.
• You will be a self-starter who is comfortable working in an independent setting where your ideas and approach will make a huge difference. • You must be comfortable taking full ownership and responsibility for the communications and content you deliver.• A passion for using insights to help deliver improvements.• Strong relationship building and influencing skills.• Highly collaborative, with a one team, non-hierarchical approach. • Ability to navigate through ambiguity and complexity, while driving simplicity and clarity.• Comfortable working in a fast-paced, matrix environment.
We commit to ensure that everyone is fairly assessed during our recruitment process.
Let us know if you need any reasonable adjustments to complete your application.