Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

Description of role and key responsibilities

• Provide desktop technical support of the end user estate.
• Ensure that all emails, calls and walk-ups are logged in the ITSM system for incident/requests/problems.
• Ensure completion of Incident, Request and Task tickets within agreed SLA's.
• Ensure a high level of customer service is delivered to end users and ensuring that Key performance indicators are met.
• Enhance Knowledge Management within the team by documenting tasks, resolution procedures, known errors, system documents, policies/procedures, knowledge base articles and ‘top tips'
• Troubleshooting and resolving front line issues and queries
• Work on ad hoc projects.
• Strong analytical and problem-solving ability.
• Able to work under pressure and keep focus and calm
• Providing support across regional offices

Core skills and knowledge 

• Post Leaving Certificate studies / training in Information Technology of at least 1/2 years
• Experience supporting Windows in a corporate environment
• Working knowledge of Windows 10/11 in an enterprise environment
• Experience in the use of a helpdesk ticketing / workflow system would be preferable but not essential
• Good working knowledge of Microsoft Office 365 suite
• Experience with Azure AD and Entra ID
• Ability to support of Wi-Fi devices, e.g. iPhone, Android & iPad
• Ability to troubleshoot PC / Laptop hardware and printer issues
• Experience supporting a Multi-User enterprise environment
• Good working knowledge networking DNS, DHCP, IP and VPN
• Excellent team player, highly motivated, ambitious and flexible
• Good written and verbal communication skills

Any other attributes that would be helpful, but not essential for the role. 

Having experience in the financial sector, particularly on a Trade Floor, can be highly advantageous for the EUS Desktop role. This background equips candidates with a unique understanding of the fast-paced and high-pressure environment typical of financial institutions. It also means they are likely familiar with the specific IT needs and challenges faced by traders and other financial professionals.

Such experience often involves working with complex financial systems and applications, which can be a significant asset in troubleshooting and resolving technical issues quickly. It also suggests that the candidate is adept at prioritising tasks and managing multiple requests simultaneously, ensuring that critical issues are addressed promptly.

As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote.

Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work.

Monetary

Discretionary Bonus

Life & Income Protection

Life Assurance, Critical Illness

Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.

Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch!

Recite Me

We commit to ensure that everyone is fairly assessed during our recruitment process. To assist candidates in completing their application form, Recite Me assistive technology is available on our Careers pages. This can be accessed by clicking on the ‘Accessibility Options' link at the top of the page.

The Recite Me tool includes a screen reader, styling and customisation options, a series of reading aids, a translator and more.

If you have any form of disability or neurodivergent need and require further assistance in completing your application, please contact the Careers team at [email protected] who will be happy to assist.