Investec – Where Out of the Ordinary Happens

At Investec, we do things differently. We're a leading international bank and wealth manager built on a culture of curiosity, entrepreneurial spirit and human connection. Ideas are heard, ambition is celebrated, and impact is encouraged. As part of a team that challenges convention and strives for outperformance, you'll help shape bold solutions for clients who expect something more than the ordinary.

Role Profile

Description of role and key responsibilities:

The role:
To support and manage the effective onboarding and ongoing maintenance of client relationships, ensuring that appropriate customer due diligence, regulatory and internal requirements are met. The role contributes to protecting the organisation, its clients and stakeholders by identifying, assessing and escalating financial crime, regulatory and operational risks, while supporting a high-quality and efficient client experience.

The role holder is expected to maintain a strong understanding of the regulatory framework relevant to their responsibilities and apply this knowledge appropriately in their day-to-day work. This includes adhering to applicable laws, regulations, regulatory guidance and internal policies, procedures and controls.

Key responsibilities:
Manage and support the team with new client and account onboarding workflows, including subsequent account openings, ensuring applications and internal documentation are complete and accurate. This includes completion and/or review of risk assessments, checklists, screening and other required searches. 

Liaise with Intermediaries and Relationship Managers to obtain clarification or additional information required for new client onboarding and existing client reviews.

Provide Senior Onboarder sign off for both onboarding and trigger reviews ensuring client information and risk assessments are updated appropriately, data discrepancies or omissions are identified and addressed, escalation requirements are followed and reviews are progressed to completion in a timely manner.

Oversee and/or undertake enhanced CDD for higher-risk and PEP relationships, working collaboratively with Relationship Managers and reviewers to ensure the appropriate information, due diligence and supporting rationale are obtained and documented, with matters escalated where required.

Support the production and delivery of management information, including reporting to Business Heads, Compliance and Operational Risk on volumes, outstanding and ageing items, review activity and other relevant operational or risk indicators.

Support FATCA and CRS requirements for new and existing client relationships, including undertaking classification reasonableness checks and referring matters for further review where appropriate.

Support Approved Introducer risk reviews, providing constructive feedback, identifying potential knowledge or training requirements and liaising with Relationship Managers where appropriate.

Act as a subject matter expert providing guidance to colleagues and stakeholders and supporting business and change initiatives where relevant.

Support the development and cross-skilling of colleagues, sharing knowledge and providing practical guidance and training across relevant onboarding, CDD and review activities.

Identify and recommend improvements to processes, controls and documentation, helping to enhance efficiency, consistency, client experience and risk management across onboarding and client maintenance activities.

Essential criteria

Core Skills:

•    Exposure to management of regulatory risk in a large financial institution.
•    Strong attention to detail delivering high-quality work always.
•    Strong influencing skills that result in winning the co-operation of RMs and colleagues and maintaining the appropriate priority for regulatory matters.
•    Excellent people skills with experience of people management or deputising for team manager 
•    Excellent communications and presentation skills, to be able to inform and persuade both orally and in writing.
•    Persistence, an eye for detail and ability to complete projects within specified deadlines.
•    Personal organisation and planning skills, proven time management skills with ability to meet deadlines.
•    An inquisitive and enquiring mind.
•    Challenging yet non-confrontational.
•    Able to operate independently and escalate appropriately with confidence.
•    Proficiency in using AI-enabled productivity tools, such as Copilot, to improve efficiency, generate insight and support decision-making. 

Knowledge:

•    A detailed knowledge of the general tools and techniques of account opening, KYC/CDD processes and all risk review processes.
•    In depth knowledge required of corporate client structures to facilitate the collection of Customer Due Diligence and compliance with local regulatory requirements.
•    Detailed knowledge of FATCA and CRS requirements.
•    Knowledge of our organisation and the environment (e.g. regulatory, physical) in which it operates.
•    Actively considers the wider picture identifying patterns and connections between issues and situations that are not obviously related.
•    Logically breaks down problems and situations into their essential parts and draws reasonable conclusions based on their analysis.

Embedded in our culture is a sense of belonging and inclusion. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation. We believe that innovation thrives when everyone feels respected, included, and empowered to contribute.

We actively seek out diverse talent and foster an inclusive environment, encouraging applications from people of all backgrounds and experiences. Here, you'll find networks, benefits, and development opportunities designed to support your career journey, wherever it may lead.

If this role excites you but you don't meet every requirement, we'd still love to hear from you. Your unique perspective and experience could be exactly what we are looking for.  Get in touch!

At Investec, we're deeply invested in our clients, our colleagues, and our communities. It's more than a mindset; it's how we show up every day.

Be part of something Out of the Ordinary.

Recite Me

We commit to ensure that everyone is fairly assessed during our recruitment process. To assist candidates in completing their application form, Recite Me assistive technology is available on our Careers pages. This can be accessed by clicking on the ‘Accessibility Options' link at the top of the page.

The Recite Me tool includes a screen reader, styling and customisation options, a series of reading aids, a translator and more.

If you have any form of disability or neurodivergent need and require further assistance in completing your application, please contact the Careers team at [email protected] who will be happy to assist.