Job description

  • Location:
    London - 30 Gresham Street
  • Department:
    Operations (UK)
  • Division:
    Business Enablement
  • Employment Type:
    Full time
  • Salary:

Private Client Lending Operations - Servicing Specialist (4501)

Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch!

Retail Lending Operations - Servicing Specialist

As a Servicing Specialist, you will be responsible for loan maintenance and servicing post drawdown. You will be responsible for ensuring loans are managed within the regulatory requirements and in line with the Terms and Conditions of that product. You will be expected to deliver a high quality of service to our clients, whilst building great relationships with our external solicitors and internal stakeholders.

About the role: 

  • Manage payments in relation to the loan (direct debits, capital reductions etc.)
  • Redeem loans and release security upon redemption
  • Deal with any adhoc queries that arise about the loan account post completion
  • Manage the issuing of all servicing letters e.g. annual statements, interest certificates and rate expiry confirmations
  • Monitor covenants and post drawdown conditions/ requirements such as obtaining QS reports on development loans
  • Manage the internal suspense accounts in line with deal requirements
  • Support the wider Retail Lending Operations team in busy periods, being flexible within your role and daily tasks

About you:

  • Excellent knowledge of operational processes involved in mortgage and property lending
  • A sound knowledge of the conveyancing process and different security structures involved in retail lending
  • Ability to balance client experience against business and operational risk
  • Ability to manage multiple deals and tasks in tandem
  • CeMap qualification and knowledge of the FCA MCOB & CCA handbook would be advantageous
  • Excellent communication skills with the ability to influence stakeholders and manage expectations
  • Good organisation and strong attention to detail.
  • Energetic and enthusiastic, a self-starter who is keen to work hard and help develop the business.
  • Passionate about providing extraordinary service to our clients.
  • Analytical mind set- ability to problem solve and take ownership of creating positive outcomes
  • Loves working as part of a wider team and interacting with a variety of stakeholders at all levels.


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London - 30 Gresham Street
30 Gresham Street, London, England, GB, EC2V 7QN

Meet the recruiter

Louise Radcliffe

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Private Medical Cover
Virtual GP
Gym Discounts
Psychologist Service
Annual Leave
Life Assurance