Job description

  • Location:
    London - 30 Gresham Street
  • Department:
    Operations (UK)
  • Division:
    Business Enablement
  • Employment Type:
    Full time
  • Salary:

Private Client Lending Operations - Servicing Team Lead (4501)

Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch!

Private Client Lending Operations - Servicing Team Leader

As the Servicing Team Lead within Private Client Lending Operations, you will be responsible for managing the day to day workflow within the servicing team. You will be the go to person for escalated queries and are there to ensure the team provide excellent service to our clients whilst managing operational risk.

You will be expected to deliver a high quality of service to our clients, whilst building great relationships with both internal and external stakeholders.


  • Ensure workflow is appropriately allocated and managed amongst the team to meet business and client expectations.
  • Be the go to point for the team and bankers when they need to escalate queries, helping them come to a suitable resolution for both the client and the bank.
  • Work with the Quality Assurance team within the wider Lending Operations to ensure continuing excellence in the team's quality and right first time.
  • Support the team with ongoing training and development, both at an individual and team level, including developing training plans for new team members and coaching existing team members to become experts in their field.
  • Represent Lending Operations at meetings with both internal and external stakeholders, including pipeline management meetings with the wider lending business
  • Reviewing and authorising deals & payments where necessary, in line with authorised signatory policy.
  • Participate in ad-hoc projects and initiatives focusing on items such as; platform development, improvement of the client experience, policy and procedural updates, system testing and implementation.

Core Skills and Knowledge:

  • You know what good looks like in Retail loan servicing
  • Experience in managing workflow and improving performance and quality across a team
  • Able to build and interpret MI to effectively manage team performance
  • Comfortable engaging with stakeholders at all levels and representing the department at internal and external meetings
  • Experience in coaching individuals towards business and personal goals
  • Excellent knowledge of operational processes involved in mortgage and property lending, particularly in servicing and lifecycle deal management
  • A strong knowledge of the conveyancing process and different security structures involved in retail lending
  • Ability to balance client experience against business and operational risk

Personal Attributes

  • Excellent communication skills with the ability to influence stakeholders and manage expectations
  • Good organisation and strong attention to detail.
  • Energetic and enthusiastic, a self-starter who is keen to work hard and help develop the business.
  • Passionate about providing extraordinary service to our clients.
  • Analytical mind set- ability to problem solve and take ownership of creating positive outcomes
  • Loves working as part of a wider team and interacting with a variety of stakeholders at all levels.
  • Any other attributes that would be helpful, but not essential for the role:
    • CeMap qualification and knowledge of the FCA MCOB handbook would be advantageous

Close map
London - 30 Gresham Street
30 Gresham Street, London, England, GB, EC2V 7QN

Meet the recruiter

Louise Radcliffe

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Private Medical Cover
Virtual GP
Gym Discounts
Psychologist Service
Annual Leave
Life Assurance