Job description

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  • Location:
    London - 30 Gresham Street
  • Department:
    COO Business Management
  • Division:
    IBP Business Enablement
  • Employment Type:
    Full time
  • Salary:
    Competitive

Quality Assurance Analyst (6170)

Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.

Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch!

Team Description

The Quality Assurance Team (within the wider Business Management team) purpose is to design, implement and manage the Quality Assurance Monitoring Plan within Private Client to assess appropriate outcomes for the customers and the bank.

Description of role

Working within the business management team, but closely aligned to the front office business, the role of the Quality Assurance analyst will support the execution and reporting of the QA function to ensure compliance with procedures and policies, regulatory requirements and the delivery of fair and appropriate customer outcomes. Initially, the QA function will focus on file checks / call monitoring within the regulated mortgage space, but this will in time expand to other areas / products.

Key Responsibilities

  • Support the Quality Assurance Monitoring Plan within the Private Client business
    Undertake QA monitoring activities to assess appropriate outcomes for the customers and the bank.
  • Champion high standards and improvements in the business by:
    Assessing the results to the QA monitoring and feedback thematic trends.
    Assessing the results to the QA monitoring and feedback on individual performance (where appropriate).
    Recommend and support design of training needs or process improvements / updates to existing materials (working closely with the Business Manager).
    Recommended clarification to documented
    Supporting with additional activities which may be required to support the Business. Management and First Line Risk Management function for the Private Client business.
  • Work with 2nd line / 3rd line functions to agree appropriate coverage and enhancements, where required.
  • Work with bankers / 2nd line to identify evolving monitoring needs based on horizon scanning, current events, or regulatory

 Core skills and knowledge

  • Experience in a QA or other control related function.
  • Experience in reviewing a control environment, defining and reporting on KPIs and providing effective insight.
  • Constructive approach to quality assurance testing with emphasis on delivering fair and appropriate customer outcomes.
  • Regulatory and Compliance knowledge as applicable to role.

Any other attributes that would be helpful, but not essential for the role


 
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Location
London - 30 Gresham Street
30 Gresham Street, London, England, GB, EC2V 7QN
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Meet the recruiter

Dawn Ermes

LinkedIn

We commit to ensure that everyone is fairly assessed during our recruitment process.

Let us know if you need any reasonable adjustments to complete your application.

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Benefits

Pension
Private Medical Cover
Virtual GP
Gym Discounts
Psychologist Service
Annual Leave
Life Assurance
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