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The Quality Assurance Team (within the wider Business Management team) purpose is to design, implement and manage the Quality Assurance Monitoring Plan within Private Client to assess appropriate outcomes for the customers and the bank.
Description of role
Working within the business management team, but closely aligned to the front office business, the role of the Quality Assurance analyst will support the execution and reporting of the QA function to ensure compliance with procedures and policies, regulatory requirements and the delivery of fair and appropriate customer outcomes. Initially, the QA function will focus on file checks / call monitoring within the regulated mortgage space, but this will in time expand to other areas / products.
Core skills and knowledge
Any other attributes that would be helpful, but not essential for the role
We commit to ensure that everyone is fairly assessed during our recruitment process.
Let us know if you need any reasonable adjustments to complete your application.