Job description

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  • Location:
    Edinburgh
  • Employee Type:
    Permanent
  • Department:
    Investment Management
  • Division:
    IWI Investment Management
  • Employment Type:
    Full time
  • Salary:
    Competitive

Receptionist / Office Support (5586)

We're one of the UK's leading investment management companies, with responsibility for over £40 billion of client assets. We've worked closely with clients and their trusted advisers for many years and gained a unique understanding of the specific needs of our clients.

Investec Wealth & Investment seeks to deliver exceptional levels of customer service and has been trusted to meet the needs of private investors for almost 200 years. But our eyes are focused on your future.

Right now we're a team of over 1400 dedicated professionals located across 14 sites in the UK. We're looking to strengthen our team and need you to come on board and make a difference.

Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch!

Receptionist / Office Support

Location: Edinburgh

Team Description

The Reception Team comprises three colleagues who form a close team to fulfil the primary role of providing first line support to our clients on the phone and whilst in our office.  The wider office comprises around 70 colleagues covering the Investment Management Team, Financial Planning, CASS, Marketing, Compliance and colleagues from Investec Bank.  Our Reception Team interacts with all our colleagues and their client and room booking needs.

Description of role and key responsibilities

Receptionist Tasks:

  • Operation of Telephone Switchboard, help with queries, take messages and transfer calls as necessary
  • Welcoming clients/visitors on behalf of the Teams within the Office
  • Maintain diary for all meeting rooms
  • Assist with ordering and serving catering/refreshments
  • Handle incoming/outgoing post including scanning and printing as required
  • Arrange couriers and taxis as required
  • Organise video conferences between offices and external contracts
  • Ordering and sorting hard copy client documents/literature

Office Support Duties:

  • Complete mail shots as required
  • General administration duties to give assistance, continuity and support to teams as required
  • Prepare responses to incoming correspondence and emails as requested
  • Keep abreast of operational and administrative procedures

Core skills and knowledge

  • Excellent customer service skills
  • Excellent attention to detail
  • Proactive nature
  • Excellent knowledge of Microsoft Word, Outlook and Excel
  • Ability to learn and develop knowledge of internal systems, including Pulse and Access systems (full training will be provided)

Other attributes that would be helpful, but not essential for the role

  • The successful candidate will be able to demonstrate strong verbal and written communication skills, with a good client facing manner. They should have good time management skills, be able to work to deadlines in a calm, methodical and professional manner, and work on their own initiative when required. The successful candidate will have a flexible attitude to work in response to changing workloads and deadlines within the teams. Reliability, enthusiasm, initiative, self-motivation and integrity are essential characteristics.

 
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Location
Edinburgh
Quartermile One, 15 Lauriston Place, Edinburgh, UK, EH3 9EN
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Meet the recruiter

Nompumelelo Ndala

LinkedIn

We commit to ensure that everyone is fairly assessed during our recruitment process.

Let us know if you need any reasonable adjustments to complete your application.

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Benefits

Pension
Private Medical Cover
Virtual GP
Gym Discounts
Psychologist Service
Annual Leave
Life Assurance
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