Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

Role Profile

To provide a professional, efficient and welcoming front-of-house and switchboard service. This includes greeting clients, staff and visitors in person and by telephone, managing incoming and outgoing communications, and supporting the smooth operation of office facilities and administrative functions.

Key responsibilities: 

Reception and Switchboard Operation

• Operate the Nimbus switchboard system to manage incoming calls for Guernsey, Jersey and Isle of Man offices.
• ·Greet all visitors and staff professionally and courteously.
•  Issue visitor badges and manage visitor logs.
•  Monitor and respond to calls, ensuring accurate message-taking and call transfers.
•  Liaise with IT for switchboard access or technical issues.

Mail and Courier Handling

• Receive, sort, scan, and distribute all incoming mail, including faxes, hand deliveries and couriers.
• Log and prepare all outgoing mail and courier packages.
• Maintain the Guernsey Post usage spreadsheet and report monthly figures..
• Manage Jersey incoming post logs.

Facilities and Office Support

• Ensure reception, meeting rooms, and kitchens are clean, stocked, and presentable.
• Support the facilities team with requests for meeting refreshments.
• Monitor and replenish supplies (tea, coffee, milk, cordial, etc.)
• Report and log faults via the helpdesk and follow up as needed.
• Perform daily security checks, including locking doors at close of business.
• Manage stationery stock levels and pricing logs.

Administrative Support

• Assist with general administrative tasks across departments, including:

•  Saving client related emails on behalf of banking teams.
•  Event planning support and in-house lunch arrangements.
•  Printing and assembling application packs.
•  Booking taxis for staff and visitors.

• Provide cover for colleagues during holidays or absences.
• Support the Facilities Manager with ad hoc tasks and projects.

Core Skills and Knowledge

• Proficient in Microsoft Office applications and comfortable with digital tools (e.g., Teams, Nimbus)
• Excellent interpersonal and communication skills.
• Strong organisational skills and attention to detail.
• Ability to remain calm and professional under pressure.
• Flexible, proactive, and a collaborative team player.
• Willingness to learn and internal policies (training provided).

Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.

Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch!

Recite Me

We commit to ensure that everyone is fairly assessed during our recruitment process. To assist candidates in completing their application form, Recite Me assistive technology is available on our Careers pages. This can be accessed by clicking on the ‘Accessibility Options' link at the top of the page.

The Recite Me tool includes a screen reader, styling and customisation options, a series of reading aids, a translator and more.

If you have any form of disability or neurodivergent need and require further assistance in completing your application, please contact the Careers team at [email protected] who will be happy to assist.