Job description

  • Location:
  • Employee Type:
  • Department:
    IWI Compliance
  • Division:
  • Employment Type:
    Full time
  • Salary:

Records Management Manager (3733)

We're one of the UK's leading investment management companies, with responsibility for over £33.9 billion of client assets. We've worked closely with clients and their trusted advisers for many years and gained a unique understanding of the specific needs of our clients.

Investec Wealth & Investment seeks to deliver exceptional levels of customer service and has been trusted to meet the needs of private investors for almost 200 years. But our eyes are focused on your future

Right now we're a team of 1500+ dedicated professionals located across 15 sites in the UK. We're looking to strengthen our team and need you to come on board and make a difference.

Role: Information and Records Management Manager

Location: UK (excluding London) / South Africa

Job Summary

Investec have recognised the need for a new role in the company to ensure the effective management and disposal of records in order to meet the legal, regulatory and business value requirements. The role will establish the culture, policies, procedures and systems to enforce effective Records Management across Investec Wealth and UK Bank.

The job holder will initially work closely with the existing Wealth Data Minimisation project, the subsequent business roll out of supporting technology/training and be involved in various workstreams that will shape this new role, encourage, drive and enforce the efficient management of electronic and paper records of the company.

Key Responsibilities

This list is not exhaustive and is intended to reflect the main tasks and areas of work.  Changes may occur over time and the job holder will be expected to agree any reasonable changes to the job description that are commensurate with banding and in line with the general nature of the post.  The job holder will be consulted about any changes to the job description before these are implemented. There will be an opportunity to grow the team.

  • Manage the activities and performance of Records Management
  • Lead a culture change in Investec around correct records management and adherence to policy and procedure
  • Provision of key records management services to Investec, including retention schedules, records disposal and archiving; based on knowledge of their holdings, their current and future needs, awareness of current legislation and best practice in records management and company policies and organisational strategies.
  • Researching, producing and maintaining policy, guidance and key operating procedures to support effective records management across the Investec
  • Maintaining awareness of changes to records regulation through liaison with Legal, Data Protection Officer (DPO) and Compliance colleagues
  • Providing advice and guidance on the impact of regulatory change to senior stakeholders across business areas i.e. Data Owners (DOs)
  • Developing interfaces to teams and adapting existing processes to ensure that records management requirements are considered and captured, including Project Management lifecycle
  • Disseminating, promoting and publicising records management policies and best practice with relevant business users
  • Reviewing the impact of regulatory and policy changes on retention schedule, business requirements and technical solutions
  • Developing and managing relationships with key business contacts, including Security, DPO and DO's
  • Drive Data Minimisation and monitor remediation, reporting progress to Security, DPO and Risk Committee on a regular basis
  • Maintain the Information Asset Register (IAR), monitor remediation of gaps and report progress to Security, DPO and Risk Committee on a regular basis
  • Act as single point of contact for change initiatives to ensure records management requirements are included within design and business requirement documents
  • Creation of and roll out of 2nd line monitoring and assurance activities of business areas against policy compliance
  • Creation of assurance activities to be undertaken on 3rd party suppliers

Person Specification

Skills / Qualifications:

  • Strong knowledge and experience of Records Management, preferably within Financial Services
  • Relevant degree or Records Management qualification or equivalent experience demonstrating this level of ability
  • High-level interpersonal skills, including strong influencing and persuasion skills with colleagues at all levels
  • Good communicator both oral and written including the ability to create reports, policies, training materials and to communicate complex technical subjects in plain language to colleagues at all levels
  • Ideally, experience of implementing regulatory related programs, records retention schedules and electronic records management systems within large organisations
  • Excellent time management skills combined with the ability to work on your own initiative and exercise judgment with discretion and able to work methodically and accurately
  • Experience and skills to manage projects and staff effectively
  • Calm under pressure, able to juggle complex priorities to meet immediate and unpredictable deadlines while also ensuring that longer-term projects are completed

Knowledge / Experience:

  • Familiarity with current legislation, standards, issues and best practice in records management and data protection
  • Familiarity and use of software applications to support Records Management
  • Familiarity with creation and management of Information Asset Registers
  • Experience in the creation or policies, procedures and guidance documents
  • Experience of a customer focussed working environment
  • Experience of working in a complex organisation

Personal Attributes:

  • Able to prioritise duties, meet deadlines and work simultaneously on several projects.
  • Able and willing to learn new software, new systems and new processes.
  • Adaptable and flexible, open to new ideas and undertake further professional development.
  • Good team member and team worker.
  • Able and willing to use own initiative and work with minimal supervision
  • Active participant in networks of fellow professionals in Records Management.


Meet the recruiter

Charmaine Bannerman

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