Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

Risk Operations is responsible for delivering the Operational Service required to support the Risk technology platform. We work on several business applications and data warehousing solutions, to name a few: Credit Reporting warehouse (Everest), Trading Data warehouse, Asset Finance warehouse, Risk Reporting Operational Data Store and warehouse, Asset and Liability Management systems (RiskPro and Suade), Group ETL and Adjustment Engine, Data Integration architecture, Operational Risk ODS Adapter & EME.

The candidate would be expected to manage and lead the Application support area as well as support existing solutions, help and guide users on how to use the system, troubleshoot any issues, coordinate the implementation of changes, provide regular MI/Dashboard reporting and lead service review meetings with key stakeholders, recommend ongoing improvements, incident management and manage costs related to environments.

Role and Responsibility:
•    Lead the team that provides 1st & 2nd line support to all existing BI solutions and services, data warehouse, applications, troubleshoot any data load failures, application issues, bugs, maintain service desk queue, provide out of hours support when required
•    Perform all key stakeholder communications and reporting related to Application Support
•    Investigate and resolve Problems and provide information about the application systems
•    Problems resolved by correcting faults, making modifications, updating system documentation, manipulating data or defining enhancements
•    Take ownership on data quality and troubleshoot any issues raised, work with the data owners to rectify issues
•    Escalate to 3rd line support and work with other team members on resolving issues
•    Support existing Risk Tech Platforms, reverse engineer, document and improve processes.
•    Follow and contribute to departmental development process in terms of standards, methodologies, testing, version control and documentation, drive and implement industry best practises, evaluate and introduce new tools, improve existing ETL framework, data validation framework
•    Manage Incident Management, Change Management, BCP/DR and RRP (Recovery and Resolution Plans) tests and user training
•    Manage the environments (incl. costs, user access, upgrades, testing data and refreshes) and automation tools
•    Manage the team, skills base and team knowledge management  

Core skills and knowledge:

•    Regulatory Knowledge as applicable to role (compulsory)
•    To act with integrity at all times and embrace the philosophy of treating our customers fairly (compulsory)
•    Coaching & Assessment  (compulsory for Line Managers and other Supervisors)
•    Degree in Information Systems or Computer Science or equivalent experience
•    Preferably with experience of supporting BI solutions using Microsoft stack 
•    Preferably Investment Banking or Financial Services experience (general products and processes knowledge; market, reference and regulatory data)
•    ITIL Foundation qualified/understanding
•    Microsoft SQL Server 2016 and above, experience writing queries, stored procedures, views, tables.
•    Preferably knowledge of SSIS, script tasks, custom plugins
•    Preferably experience of working in a team following Agile/Kanban development practices, using team development tools, working on the same objects.  
•    Wide knowledge of other tools, vendors, solutions available on the market and applicable to BI space, upcoming releases of new software packages, etc

Any other attributes that would be helpful, but not essential for the role:
•    Strong communicator
•    Ability to interact well with people
•    Can-do attitude
•    Ownership
•    Self-motivated
•    Delivery focused
•    Attention to detail
•    Team player
•    Juggle priorities
•    Strive to improve working environment and processes

Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.

We want our people to feel empowered to be themselves in an environment that supports them, enabling them to perform in “out of the ordinary” ways. Our culture places belonging and inclusion at its centre and our work environment is integral to this. If you require any adjustments to support you through the recruitment process, as well as supportive and flexible working arrangements to help you succeed with us, please let our recruitment team know.

Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch!