Job description

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  • Location:
    London - 30 Gresham Street
  • Employee Type:
    Permanent
  • Department:
    IWI Marketing Team
  • Division:
    IWI Marketing
  • Employment Type:
    Full time
  • Salary:
    Competitive

Senior Marketing Communications Manager (5295)

We're one of the UK's leading investment management companies, with responsibility for over £40 billion of client assets. We've worked closely with clients and their trusted advisers for many years and gained a unique understanding of the specific needs of our clients.

Investec Wealth & Investment seeks to deliver exceptional levels of customer service and has been trusted to meet the needs of private investors for almost 200 years. But our eyes are focused on your future.

Right now we're a team of over 1400 dedicated professionals located across 14 sites in the UK. We're looking to strengthen our team and need you to come on board and make a difference.

Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch!

Description of the role: 

This is an exciting new role which will deliver strategic and tactical improvements across Private Client communications and client experience. Direct client segments include private banking,wealth and investment, and intermediaries – via external advisers and charities. The role holder will;

Work closely with the Senior Document and Seismic Manager to ensue all collateral (inc pitch decks for different audiences) are fit for purpose inc content and look and feel – reviewing at least annually against corporate messaging and service improvements, using analytics from Seismic to drive improvements.

Work closely with the Senior Digital Communications Marketing Manager, working in conjunction to improve client experience across our online assets including website and app, as well as new assets in the future.

Represent marketing at key forums and committees, to ensure new initiatives are thought through, budgeted for and part of a calendar of improvements with ROI objectives at outset. New initiatives executed with high quality client outcomes.

Lead on projects for wealth and investment, and private bank clients on delivery and execution, e.g. client lifecycle – from lead stage, to nurture, to welcome through ongoing value added marketing iniatives (across print and digital)

Support HoPCSC with private client insights and research through client council.

Work closely with Campaigns and Planning Manager to create a ‘joined up' campaigns and marketing communications calendar which is tracked for ROI.

Work closely with Brand team and lead of CI and creative, to ensure group led initiatives are appropriate for private client channels. Using agencies where required.

Work closely with Senior Content and Communications Manager to ensure any overarching PC marketing communications plan includes existing client communications and consider content which could be leveraged for wider use and different mediums.

Manage private client awards strategy and subsequent award submissions.

Line management

 

Behavioural Skill Set: 

  • Contribute and support a culture within the team that is Out of the Ordinary, where the team works together collaboratively helping each other where required.
  • You will be a self-starter, comfortable working in an independent setting where your ideas and approach will make a huge difference
  • You must be willing to challenge and add value by making decisions that are client centred.
  • Strong relationship building and influencing skills, able to effectively manage stakeholders at all levels
  • Highly collaborative, with a one team, non-hierarchical approach
  • Excellent communication and team engagement skills, including the ability to coach and develop others
  • ‘Hands on' with a ‘can do', positive and enthusiastic approach
  • Ability to navigate through ambiguity and complexity, while driving simplicity and clarity
  • Comfortable working in a fast-paced, pressured environment

 

Any other attributes that would be helpful, but not essential for the role: 

  • Experience of wealth management and investment management desirable but not essential. For candidates with less experience they should be interested to learn and plan to be an SME within this space from a marketing communications perspective.

 

 

 

 

This is an exciting new role which will deliver strategic and tactical improvements across Private Client communications and client experience. Direct client segments include private banking, wealth and investment, and intermediaries – via external advisers and charities. The role holder will:

  • Work closely with the Senior Document and Seismic Manager to ensue all collateral (inc pitch decks for different audiences) are fit for purpose inc content and look and feel – reviewing at least annually against corporate messaging and service improvements, using analytics from Seismic to drive improvements.
  • Work closely with the Senior Digital Communications Marketing Manager, working in conjunction to improve client experience across our online assets including website and app, as well as new assets in the future.
  • Represent marketing at key forums and committees, to ensure new initiatives are thought through, budgeted for and part of a calendar of improvements with ROI objectives at outset. New initiatives executed with high quality client outcomes.
  • Lead on projects for wealth and investment, and private bank clients on delivery and execution, e.g. client lifecycle – from lead stage, to nurture, to welcome through ongoing value added marketing iniatives (across print and digital).
  • Support HoPCSC with private client insights and research through client council.
  • Work closely with Campaigns and Planning Manager to create a ‘joined up' campaigns and marketing communications calendar which is tracked for ROI.
  • Work closely with Brand team and lead of CI and creative, to ensure group led initiatives are appropriate for private client channels. Using agencies where required.
  • Work closely with Senior Content and Communications Manager to ensure any overarching PC marketing communications plan includes existing client communications and consider content which could be leveraged for wider use and different mediums.
  • Manage private client awards strategy and subsequent award submissions.
  • Line management

What are we looking for in the successful candidate:

  • Contribute and support a culture within the team that is Out of the Ordinary, where the team works together collaboratively helping each other where required.
  • You will be a self-starter, comfortable working in an independent setting where your ideas and approach will make a huge difference
  • You must be willing to challenge and add value by making decisions that are client centred.
  • Strong relationship building and influencing skills, able to effectively manage stakeholders at all levels
  • Highly collaborative, with a one team, non-hierarchical approach
  • Excellent communication and team engagement skills, including the ability to coach and develop others  
  • ‘Hands on' with a ‘can do', positive and enthusiastic approach
  • Ability to navigate through ambiguity and complexity, while driving simplicity and clarity
  • Comfortable working in a fast-paced, pressured environment
  • Experience of wealth management and investment management desirable but not essential. For candidates with less experience they should be interested to learn and plan to be an SME within this space from a marketing communications perspective.

 
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Location
London - 30 Gresham Street
30 Gresham Street, London, England, GB, EC2V 7QN
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Meet the recruiter

Boipelo Tabane

LinkedIn

We commit to ensure that everyone is fairly assessed during our recruitment process.

Let us know if you need any reasonable adjustments to complete your application.

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Benefits

Pension
Private Medical Cover
Virtual GP
Gym Discounts
Psychologist Service
Annual Leave
Life Assurance
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