Job description

  • Location:
    London - 30 Gresham Street
  • Department:
    Client Digital Experience
  • Division:
    IBP Digital and Technology
  • Employment Type:
    Full time
  • Salary:

Service Designer (6831)

Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.

Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch!

Role description:

As a service designer at Investec, you'll be part of a small but growing design community where you'll have a significant impact on the way we approach our work, and the freedom to shape your role within our team.

On the one hand, you'll be advocating for intelligent, seamless client experiences. On the other, you'll own the end-to-end design process for multiple areas across both our business and retail banking platforms.

You'll be part of our Client Digital Experience team – a few things about us:

  • Our core design team is currently growing, with four UX designers, two UI designers and a UX writer on staff at the moment.
  • The wider team is made up of about 60 people.
  • We value kindness, collaboration and bringing our whole selves to work.
  • We take a hybrid approach to remote working – you'll be in the office about three days a week, with flexibility if you need it.

About you:

Most of all, we're looking for someone who enjoys getting stuck in to all the elements of creating a delightful experience and how they come together. It's an added bonus if you've been part of teams who've launched products to market, but we're not looking for any specific kind of sector or product experience. We believe diversity of thought is more important, to push us to think differently.

This role will be key in providing a joined-up, coherent, end-to-end experience for our clients which can be delivered in a way that is simple and easy for our internal staff. You'll need to build great relationships with our client-facing and operational colleagues to help build a full understanding of how we provide services to our clients.

The ultimate aim of this role is to help create services that are deeply rooted in the human needs of the people involved in them – both the clients experiencing them, and the staff helping to deliver them.

What will your key responsibilities be?

  • User research, working closely with product designers to understand the client needs and pairing that with internal user research to provide a full view of the service.
  • Mapping the current journeys for both the front and back-stage parts of the experience.
  • Synthesis and analysis of the key pain points and opportunities for simplification.
  • Using these insights to drive our strategic thinking on how we evolve our services in a way that places humans at the centre, supported by technology.
  • Bringing people together from across the organisation to collaborate on future solutions and improvements to existing processes.
  • Owning service design deliverables like journey maps, blueprints and other service design artefacts.
  • Supporting the stream-aligned designers in taking the concepts through to delivery.


To be right for this role, you'll have:

  • Relevant experience in service design or a related role such as UX design or design research.
  • Passion for using design to create human-centred services that consider the full end-to-end experience.
  • Experience in running online, offline and hybrid workshops.
  • Familiarity with working collaboratively with people from different backgrounds and parts of an organisation to design full services.
  • Effective influencing and negotiation skills.

Want to get ahead of the competition? We're also looking for someone who:

  • Demonstrates strong organisational skills, with the ability to perform under pressure and manage multiple priorities with competing demands for resources.
  • Is knowledgeable about existing and emerging service design tools and methods.
  • Has excellent verbal and written communication skills, with an ability to effectively communicate complex concepts and technologies to varied stakeholders.
  • Is entrepreneurial, innovative, persistent and determined.
  • Is creative, a problem-solver, collaborative and curious.
  • Can provide evidence of strategic and commercial thinking.
  • Has strong critical/complex thinking and problem-solving skills.
  • Loves working in a team and collaborating with people to make things happen.
  • Has excellent interpersonal skills and the ability to build good working relationships.

Close map
London - 30 Gresham Street
30 Gresham Street, London, England, GB, EC2V 7QN

Meet the recruiter

David Nice

+44 20 7597 4582


We commit to ensure that everyone is fairly assessed during our recruitment process.

Let us know if you need any reasonable adjustments to complete your application.

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