Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.
Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.
Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch!
Role description:As a service designer at Investec, you'll be part of a small but growing design community where you'll have a significant impact on the way we approach our work, and the freedom to shape your role within our team.
On the one hand, you'll be advocating for intelligent, seamless client experiences. On the other, you'll own the end-to-end design process for multiple areas across both our business and retail banking platforms.
You'll be part of our Client Digital Experience team – a few things about us:
Most of all, we're looking for someone who enjoys getting stuck in to all the elements of creating a delightful experience and how they come together. It's an added bonus if you've been part of teams who've launched products to market, but we're not looking for any specific kind of sector or product experience. We believe diversity of thought is more important, to push us to think differently.
This role will be key in providing a joined-up, coherent, end-to-end experience for our clients which can be delivered in a way that is simple and easy for our internal staff. You'll need to build great relationships with our client-facing and operational colleagues to help build a full understanding of how we provide services to our clients.
The ultimate aim of this role is to help create services that are deeply rooted in the human needs of the people involved in them – both the clients experiencing them, and the staff helping to deliver them.
What will your key responsibilities be?
To be right for this role, you'll have:
Want to get ahead of the competition? We're also looking for someone who:
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We commit to ensure that everyone is fairly assessed during our recruitment process.
Let us know if you need any reasonable adjustments to complete your application.