We're one of the UK's leading investment management companies, with responsibility for over £33.9 billion of client assets. We've worked closely with clients and their trusted advisers for many years and gained a unique understanding of the specific needs of our clients.
Investec Wealth & Investment seeks to deliver exceptional levels of customer service and has been trusted to meet the needs of private investors for almost 200 years. But our eyes are focused on your future
Right now we're a team of 1500+ dedicated professionals located across 15 sites in the UK. We're looking to strengthen our team and need you to come on board and make a difference.
Role: Service Manager (6 month FTC)
What we're looking for
As the Service Manager you will join the IWI Digital & Technology team leading the implementation and improvement of all aspects of Service Management across all teams. You will work with the Group Digital and Technology Service Management team to introduce and embed the core service management processes across all IWI Product, Engineering and Application teams. IWI is on a really exciting growth journey that will involve modernising the core digital platforms across the business and this is a critical role to make sure that the product teams are best placed to deliver operational service and change at pace.
What you bring to the table
You have enabled adoption and embedded incident, problem and change management processes across cross-functional product and platform teams.
You have a strong service management and operational background and thorough understanding of the service management principles and how it is applied in modern lean agile product teams with principles of Dev(Sec)Ops, SRE etc.
You have educated and enhanced capability of existing teams to manage third party suppliers and get the right outcomes in service performance and resolving issues appropriately, as well as manage supplier performance and carry out proper service reviews.
You are a people person who can drive stakeholders and business partners, building strong relationships to manage conflicting priorities and build consensus. You can foster open and honest communication which anticipates expectations of various groups of people and get buy-in to the behaviour change required.
You will be well informed about the innovations in delivery processes across the life-cycle and across all groups of people.