Job description

  • Location:
  • Employee Type:
    Fixed Term Contract
  • Department:
    IWI Technology
  • Division:
  • Employment Type:
    Full time
  • Salary:

Service Manager (6 month FTC) (3999)

We're one of the UK's leading investment management companies, with responsibility for over £33.9 billion of client assets. We've worked closely with clients and their trusted advisers for many years and gained a unique understanding of the specific needs of our clients.

Investec Wealth & Investment seeks to deliver exceptional levels of customer service and has been trusted to meet the needs of private investors for almost 200 years. But our eyes are focused on your future

Right now we're a team of 1500+ dedicated professionals located across 15 sites in the UK. We're looking to strengthen our team and need you to come on board and make a difference.

Role: Service Manager (6 month FTC)

Location: Agnostic

What we're looking for

As the Service Manager you will join the IWI Digital & Technology team leading the implementation and improvement of all aspects of Service Management across all teams. You will work with the Group Digital and Technology Service Management team to introduce and embed the core service management processes across all IWI Product, Engineering and Application teams. IWI is on a really exciting growth journey that will involve modernising the core digital platforms across the business and this is a critical role to make sure that the product teams are best placed to deliver operational service and change at pace.

  • You are passionate about delivering the right business outcomes and are able to include everyone in the journey to embed the right behaviours and lean processes;
  • You have a thorough understanding of all aspects of Service Management processes and have applied them to fit evolving lean agile product teams;
  • You can energise teams to understand, learn and adopt the right processes and apply in their day to day work rather than finding excuses to fight or circumvent them
  • You have demonstrated improvement by teams in their service performance with the right OKRs and service MI.
  • You think of colleague and client experience in everything we do and have the energy and tenacity to bring together and align cross functional teams
  • You understand the end-to-end deployment pipelines across the platforms used by product teams and you can demonstrate the value of service management in improving the flow of value to the business
  • You collaborate across IWI, across the group and with external partners bringing people together to deliver the right outcomes.

What you bring to the table

You have enabled adoption and embedded incident, problem and change management processes across cross-functional product and platform teams.

You have a strong service management and operational background and thorough understanding of the service management principles and how it is applied in modern lean agile product teams with principles of Dev(Sec)Ops, SRE etc.

You have educated and enhanced capability of existing teams to manage third party suppliers and get the right outcomes in service performance and resolving issues appropriately, as well as manage supplier performance and carry out proper service reviews.

You are a people person who can drive stakeholders and business partners, building strong relationships to manage conflicting priorities and build consensus. You can foster open and honest communication which anticipates expectations of various groups of people and get buy-in to the behaviour change required.

You will be well informed about the innovations in delivery processes across the life-cycle and across all groups of people.


Meet the recruiter

Judica Theron

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Private Medical Cover
Virtual GP
Gym Discounts
Psychologist Service
Annual Leave
Life Assurance