Investec – Where Out of the Ordinary Happens

At Investec, we do things differently. We're a leading international bank and wealth manager built on a culture of curiosity, entrepreneurial spirit and human connection. Ideas are heard, ambition is celebrated, and impact is encouraged. As part of a team that challenges convention and strives for outperformance, you'll help shape bold solutions for clients who expect something more than the ordinary.

Description of role and key responsibilities    

Reporting into the Investec Operations ServiceNow Architect, and working for Group Lending Operations; the Service Now Developer role includes, but is not limited to, the following activities:

•    Design and develop ServiceNow solutions to support and transform Lending Operations across the full lifecycle
•    Drive automation-first solutions, reducing manual effort and removing human intervention where feasible
•    Build and apply knowledge of the lending environment to deliver effective, business-aligned solutions
•    Partner with stakeholders across GLO to identify inefficiencies and propose improvements, not just implement requirements
•    Stay current with ServiceNow capabilities and advise on optimal use of the platform
•    Configure and customise ServiceNow (workflows, scripts, App Engine) and where appropriate develop integrations with lending and other bank systems
•    Contribute to process re-engineering, automation, AI / digital and continuous improvement initiatives
•    Provide shared platform support (~15% of time) across the Investec ServiceNow Operations instance, working collaboratively with other ServiceNow developers 
•    Support delivery (testing, release), troubleshoot issues, and ensure solutions meet governance and security standards

Core skills and knowledge    

•    Strong ServiceNow development and configuration experience
•    Proficiency in JavaScript and ServiceNow scripting (Glide API)
•    Experience delivering automation-led solutions and reducing manual processes
•    Understanding of lending and credit processes, or the ability to quickly build domain knowledge
•    Experience identifying improvement opportunities and translating them into scalable solutions
•    Knowledge of ServiceNow platform capabilities, workflows, and App Engine
•    Experience with integrations (REST, SOAP, MID Server)
•    Familiarity with Agile delivery methodologies
•    Strong analytical and problem-solving skills

Any other attributes that would be helpful, but not essential for the role.    

•    Experience with Microsoft Power Automate (or similar low-code automation tools) would be advantageous, enabling the developer to design and integrate workflow automations alongside ServiceNow solutions.
•    Curiosity and initiative to continuously learn both the lending domain and ServiceNow platform
•    Experience in transformation or change delivery environments
•    Background in banking or financial services (lending preferred)
•    Strong stakeholder engagement and ability to challenge constructively
•    Mindset focused on automation and continuous improvement

As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote. We believe that being together enables us to live our values and support our clients and communities in an extraordinary way.

Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work. You can find a list of our benefits here

Embedded in our culture is a sense of belonging and inclusion. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation. We believe that innovation thrives when everyone feels respected, included, and empowered to contribute.

We actively seek out diverse talent and foster an inclusive environment, encouraging applications from people of all backgrounds and experiences. Here, you'll find networks, benefits, and development opportunities designed to support your career journey, wherever it may lead.

If this role excites you but you don't meet every requirement, we'd still love to hear from you. Your unique perspective and experience could be exactly what we are looking for.  Get in touch!

At Investec, we're deeply invested in our clients, our colleagues, and our communities. It's more than a mindset; it's how we show up every day.

Be part of something Out of the Ordinary.

Recite Me

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