Job description

Location:
Mumbai
Department:
Operations(IBP)
Division:
IBP Business Enablement
Employment Type:
Full time
Salary:
Competitive

Transaction Management - Loan Servicer Specialist (13372)

Investec – Where Out of the Ordinary Happens

At Investec, we do things differently. We're a leading international bank and wealth manager built on a culture of curiosity, entrepreneurial spirit and human connection. Ideas are heard, ambition is celebrated, and impact is encouraged. As part of a team that challenges convention and strives for outperformance, you'll help shape bold solutions for clients who expect something more than the ordinary.

The Loan Servicer will work directly with the corresponding Deal Management team for the jurisdiction they are assigned. The role is responsible for all support servicing activities in relation to daily and monthly activities for transactions implemented and managed for the Lending Business areas and wider group stakeholders.

Loan Servicing

Process drawdowns, rollovers, repayments, and prepayments in line with facility agreements
Calculate and apply interest, fees, and margin changes (including rate fixings)
Prepare and issue payment notices, rate notices, and settlement instructions
Ensure timely and accurate cash flow processing and funding coordination
Execute and monitor loan-related payments (principal, interest, fees)
Perform daily reconciliations (bank, intercompany, GL/suspense accounts)
Investigate and resolve cash breaks and discrepancies in a timely manner (within SLA)
Respond to borrower, lender, and internal queries in a timely and professional manner
Liaise with stakeholders including Front Office, Credit, Treasury, and Agency teams
Support delivery of a high standard of client service and communication
Maintain accurate documentation and filing (loan agreements, notices, confirmations)
Support audit requests and provide required information in a timely manner
Ensure all activities comply with internal policies, procedures, and regulatory requirements

· Regulatory Knowledge as applicable to role (compulsory)

· To act with integrity at all times and embrace the philosophy of treating our customers fairly (compulsory)

· Training, Coaching & Assessment skills (ability to identify training gaps in self and others)

· Strong experience over a broad and complex product range.

· Strong LoanIQ experience.

· Strong Understanding of lending risk environment

· Understanding of downstream implications, including finance, funding, risk reporting (market, operational and credit).

· System knowledge and flexibility, ability to navigate and adapt to changes through a constantly changing technical environment

· Ability to negotiate documentation, requirements and verbal interactions

· Pro-active “can do” approach with the ability to problem solve in a collaborative environment

· Ability to work under pressure and manage high volumes

· Strong analytical mind-set

· Strong verbal and written communication skills and ability to build and manage relationships with all stakeholders

· Must be driven to facilitate, drive change and optimise efficiencies

· Illustrate a high level of emotional intelligence, coach ability, self-motivation and positive temperament.

· Be accountable and take ownership for the role.

As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote. We believe that being together enables us to live our values and support our clients and communities in an extraordinary way.

Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work. You can find a list of our benefits here

Embedded in our culture is a sense of belonging and inclusion. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation. We believe that innovation thrives when everyone feels respected, included, and empowered to contribute.

We actively seek out diverse talent and foster an inclusive environment, encouraging applications from people of all backgrounds and experiences. Here, you'll find networks, benefits, and development opportunities designed to support your career journey, wherever it may lead.

If this role excites you but you don't meet every requirement, we'd still love to hear from you. Your unique perspective and experience could be exactly what we are looking for. Get in touch!

At Investec, we're deeply invested in our clients, our colleagues, and our communities. It's more than a mindset; it's how we show up every day.

Be part of something Out of the Ordinary.

Recite Me

We commit to ensure that everyone is fairly assessed during our recruitment process. To assist candidates in completing their application form, Recite Me assistive technology is available on our Careers pages. This can be accessed by clicking on the ‘Accessibility Options' link at the top of the page.

The Recite Me tool includes a screen reader, styling and customisation options, a series of reading aids, a translator and more.

If you have any form of disability or neurodivergent need and require further assistance in completing your application, please contact the Careers team at [email protected] who will be happy to assist.