Job description

Loading...
  • Location:
    London - 30 Gresham Street
  • Department:
    ITS
  • Division:
    IBP Digital and Technology
  • Employment Type:
    Part time
  • Salary:
    Competitive

Workplace Engineer - 6 month FTC (9859)

Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.


 Investec are looking for a Workplace Engineer, who will have in depth knowledge of systems and solutions and can articulate that to business users as well as IT management and colleagues. 

The role will be split their time between BAU work and project delivery. As such, time & task management are essential skills. A Workplace Engineer will have in depth knowledge of systems and solutions (at a third line level of support) and can articulate that to business users as well as IT management and colleagues. 

Part of the role is to analyse repeat requests and tasks looking for efficiencies and automation opportunities. Working on various IT issues and processes, WX Engineers not only provide a 3rd line escalation route but also improve the workplace experience service.

WX Engineers have in depth knowledge of everyday systems in use by our employees – from print to email and many more in between.


What you will be doing    

•    Provide in depth investigation and root cause analysis of incidents and problems.
•    Increasing automation by sharing knowledge, training and providing guidance to IT colleagues
•    Ownership of workplace experience services ensuring smooth and efficient operation as well as process and service excellence.
•    Review, consult on and implement project requirements and lead on project work

•    Resolve incidents/requests as effectively and efficiently as possible.
•    Provide details for and implement Change Requests.
•    Develop, learn and implement new services which come into the Technology environment.
•    Support all IT colleagues proactively and reactively.
•    Suggest and Implement Service enhancements.

 


What we are looking for  

   Excellent customer facing skills and communicating at all levels.
•    In-depth technical knowledge of the Workplace Business Services
•    Specialist within at least one specific area of modern workplace solutions
•    Willingness to knowledge share and investigate business and IT efficiencies.
•    Great stakeholder management and comms

Technical Knowledge:

•    Modern Workplace, M365
•    Email technologies
•    Print Solutions
•    Laptop build and maintenance
•    Unified communications 
•    Citrix
•    Security and patching processes
•    Azure Services 
•   AV/ VC Technology


As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote.

Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work.

Here is a selection of what we offer;

Wellbeing

Wellbeing Subsidy, Corporate Gym Membership, Virtual GP, Peppy Health App (Fertility, Menopause and Early Parenthood), Optional Private Medical & Dental Insurance

Monetary

Non-contributory Pension & Discretionary Bonus

Life & Income Protection

Life Assurance, Critical Illness & Income Protection

Travel

Season Ticket Loan & Electric Vehicle Scheme 


Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.

Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch!


Recite Me

We commit to ensure that everyone is fairly assessed during our recruitment process. To assist candidates in completing their application form, Recite Me assistive technology is available on our Careers pages. This can be accessed by clicking on the ‘Accessibility Options' link at the top of the page.

The Recite Me tool includes a screen reader, styling and customisation options, a series of reading aids, a translator and more.

If you have any form of disability or neurodivergent need and require further assistance in completing your application, please contact the Careers team at [email protected] who will be happy to assist. 


 
Loading...
Close map
Location
London - 30 Gresham Street
30 Gresham Street, London, England, GB, EC2V 7QN
Loading...

Meet the recruiter

Daniel Szczerban

+44 20 7597 5933

LinkedIn

We commit to ensure that everyone is fairly assessed during our recruitment process.

Let us know if you need any reasonable adjustments to complete your application.

Loading...
Share this page
Share with linkedin
Share with facebook
Share with twitter
Share with email
Job Alerts
Create an alert subscription based on this Job

Benefits

Pension
Private Medical Cover
Virtual GP
Gym Discounts
Psychologist Service
Annual Leave
Life Assurance
Loading
X
Loading...